Indianapolis Zoo Certified as Sensory Inclusive Organization

This certification marks a significant step in the Zoo’s commitment towards great accessibility and inclusivity for all visitors.

The recognition comes from KultureCity, a leading nonprofit organization dedicated to promoting inclusivity and accessibility for individuals with sensory needs. KultureCity’s program provides training, resources and best practices for organizations, empowering them to better accommodate individuals with sensory sensitivities.

To achieve certification, the Indianapolis Zoo trained its staff to recognize and assist guests with sensory needs. The Zoo also added sensory signage to notify guests of loud and quiet areas and areas with smells, weighted lap pads and sensory bags containing noise-canceling headphones, fidget tools and communication cards.

Individuals of all ages with autism, dementia, PTSD and other conditions may experience sensory sensitivities or challenges with sensory regulation. Crowds, lights, sounds, smells and other stimuli can become overwhelming for many people with sensory sensitivity. By achieving KultureCity certification, the Zoo has expanded the accessibility of a Zoo visit to more people, helping them connect with nature in an inclusive way.

“The Indianapolis Zoo welcomes everyone. This certification is one more way that the Zoo is working to ensure that every single guest feels a sense of belonging when they visit,” said Indianapolis Zoo Director of Education Michelle Kolar.

Zoo guests can request to borrow a free sensory bag at the Visitor Services Center or at the Endangered Species Carousel ticket booth. Weighted lap pads are available for use during Dolphin Presentations in the Ascension St. Vincent Dolphin Pavilion and for rides on the White River Junction Train. A new sensory-inclusive Zoo map is available online on the Zoo’s website. Before visiting the Zoo, guests also can download the free KultureCity App or visit KultureCity’s website to preview what to expect during their visit using the Zoo’s Social Story, as well as view all available sensory features and how to access them.